Incidents
Degraded
Data Centre Incident
We would like to notify you that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. Acronis Cloud team is working on the issue resolution and we will keep you updated as we are notified.
Service impact: Some customers might be unable to reach C2c.
Affected by incident: C2C
Not affected by incident: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud
Last updated 9 days ago
Services
- Acronis
- AvePoint
- Barracuda
- BitTitan
- ClipTraining
- CORE
- CORE Marketplace API
- EDGE
- Enterprise API
- Exclaimer Cloud
- Generic
- GoCardless
- Hornetsecurity
- HR Locker
- Infinigate Partner Portal
- Microsoft 365
- Microsoft Azure
- Mimecast
- N-able
- SCOUT
- signNow
- SonicWall
- Sophos
- Stripe
- WatchGuard
Normal
Scheduled
Incident
Degraded
Normal
Scheduled
Incident
Degraded
Scheduled Maintenances
EU3 Acronis Data Centre Migration
Scheduled for 12 August 2025 12:00 am
Maintenance window: 2 Days
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Acronis will be migrating operations to a new data center to enhance data center and network performance. Migration is performed in stages and in this stage we will be migrating the management/platform layer of the data center you are currently using.
The process is planned to start on Aug 12th, 2025 and will last up to 48 hours.
Acronis will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimize any disruption to your services. Impacted services:
All User interface and platform related services will not be available:
· Management and backup console including any reporting, provisioning and integrations. · Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted storages · Failover/Failback for Disaster Recovery · EDR alerts, investigation and response functionality · Remote monitoring and management (RMM) · File Sync&Share
Physical backup, running DR and all agent base services will continue to operate:
· Backup to local storage (SMB, network locations) of physical workloads · DR Primary servers and VMs in a failover status · EDR Antivirus and Antimalware
The public IP range associated with the EU3 data center will change as a result.
Actions needed prior to the migration date:
Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.
Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part. |
Last updated 7 days ago
Acronis - migrating operations to a new data center
Scheduled for 05 August 2025 12:00 am
Maintenance window: 48 Hours
Acronis will be migrating operations to a new data center to enhance data center and network performance. Migration is performed in stages and in this stage we will be migrating the management/platform layer of the data center you are currently using.
The process is planned to start on Aug 5th, 2025 and will last up to 48 hours.
Our team will continue to be on-site to oversee the transition and will continue to follow rigorous protocols to minimise any disruption to your services.
We will send another reminder closer to the start date, and as with the earlier stages, we will keep you informed of both the start and completion of each migration affecting you and your clients.
Impacted services:
All User interface and platform related services will not be available:
- Management and backup console including any reporting, provisioning and integrations.
- Cloud to Cloud backups for MS O365 and Gsuite and physical backup to cloud hosted/hybrid storages
- Failover/Failback for Disaster Recovery
- EDR/XDR alerts, investigation and response functionality including MDR
- Remote monitoring and management (RMM) and Professional services automation (PSA)
- Email and Collaboration apps security, Security Awareness training
- Files Cloud and Notary
Physical backup, running DR and all agent base services will continue to operate:
- Backup to local storage (SMB, network locations) of physical workloads
- DR Primary servers and VMs in a failover status
- EDR/XDR Antivirus and Antimalware
- Data loss prevention as per the applied rules
The public IP range associated with the EU8 data center will change as a result.
Actions needed prior to the migration date:
Before the scheduled maintenance date, please make sure the outbound destination IP subnets listed above are allowed on your customers' firewalls to ensure uninterrupted cloud connectivity. Also, please keep the old destination IPs for a period of 90 days after the migration.
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FQDN (CNAMEs) |
Old IP address: |
New IP address range: |
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agents-eu8-cloud.acronis.com |
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eu8-cloud.acronis.com rs-eu8-cloud.acronis.com cloud-wr-eu8.acronis.com bc-eu8-baas.acronis.com |
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branded-eu8-cloud.acronis.com |
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fra4-repo.acronis.com |
Once the migration has concluded, please check that all your services are up and running. No specific actions are required on your part.
Last updated 15 days ago